Wednesday, June 16, 2010

Direct TV Shows No Loyalty to Returning Customers

Well, I tried to get satellite television service but the Direct TV rep ticked me off so I didn't sign-up for a two year contract.

What happened was they wanted to charge us more for the service than they would a new customer because we used to have Direct TV last year so we are considered returning customers.  How does that make sense that a returning customer would be charged more?  I would think they'd give a discount for loyalty or something!  I told them that too.  I guess they didn't want a returning customer bad enough.

I wonder if we'd be considered a new customer if it was in my husband's name because I was the customer the first time - different name but same address?  Not sure how they view that.

I guess I look at our other television options for our area besides Direct TV.  You'd think in this economy that businesses would be working to gain customers, not lose them.


Anonymous,  August 5, 2010 at 12:54 PM  

Same here... I refuse to be treated as though 'old' money has less value than 'new'. Was with Direct tv. for five years and have been gone for 1 1/2. Can't get a good package unless you're a new customer. Where's THEIR loyality???
N.J. Thornton

  © Blogger templates The Professional Template by 2008

Back to TOP